Refund policy

Return and Refund Policy

Glowent Return & Refund Policy

At Glowent, we want you to be satisfied with your purchase. If you experience an issue with your Glowent Motion Sensor Light, please contact us at glowent.pk@gmail.com.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused or only inspected for testing
• Be in its original condition
• Include the original packaging and accessories
• Include proof of purchase or order details

Products that are damaged due to misuse, improper handling, physical damage, or unauthorized modification may not be eligible for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at glowent.pk@gmail.com.

Please include:

• Your order number
• Photos or video showing the issue
• A brief description of the problem

Once the issue is reviewed, Glowent may offer a replacement or refund depending on the situation.

Refunds

Once your returned item is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed using an appropriate payment method. For Cash on Delivery orders, our team may request your bank account, Easypaisa, JazzCash, or another suitable refund method.

Processing times may vary depending on the payment method.

Return Shipping

If the return is due to a damaged, defective, or incorrect product sent by Glowent, we will arrange or reimburse the return shipping where applicable.

For returns requested for other reasons, return shipping charges may be the customer's responsibility.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at glowent.pk@gmail.com.

Orders that have already been dispatched may not be eligible for cancellation.

Contact Us

For return or refund questions:

Email: glowent.pk@gmail.com